Terms of Service

These terms apply to every business ("Builder") that uses TrackSite360 ("the Service"), run by TrackSite360 ("we"), and to every person the Builder gives an account. By signing in you accept them.

1. The Service

TrackSite360 is a CRM for real-estate builders: leads, follow-ups, site visits, project inventory, bookings, payments, reports, and messages to customers on WhatsApp and Meta. Features available to a Builder depend on the plan agreed with us.

2. Accounts

• We create the Builder's main (Admin) account. The Admin adds and removes their own team members and decides what each may see.
• Each person keeps their password secret and is responsible for what is done with their account. Tell us at once if an account may be misused.
• Temporary passwords must be changed at first sign-in.

3. Plans, fees and end of plan

• Fees, limits (projects, team members) and the plan period are agreed in writing and invoiced by us. Fees are exclusive of GST.
• When a plan ends or an invoice stays unpaid after notice, we may suspend access. Data is kept during suspension (see section 6).

4. Your data

• The leads, customers, bookings and other records you enter or import belong to you. We use them only to provide the Service to you.
• You must have a lawful basis to store and contact the people in your data — including consent for marketing messages and respecting the DND (do-not-disturb) registry.
• For personal data of your customers you are the Data Fiduciary under the Digital Personal Data Protection Act, 2023; we process it on your instructions. Our Privacy Policy explains how.

5. Acceptable use

• No spam, no bulk messages to people who have not agreed to hear from you, and no breach of WhatsApp's or Meta's terms. A blocked WhatsApp number is the Builder's responsibility.
• No attempt to access another Builder's data, to break or overload the Service, or to upload unlawful content.
• We may suspend an account that breaks these rules, telling you why.

6. Export, closure and deletion

• An Admin can export leads at any time. On request we provide a full export of your data.
• If you close your account, or a suspension is not resolved within 90 days, we delete your data within a further 30 days, except what the law requires us to keep.

7. Availability and backups

We work to keep the Service available and take regular backups, but we do not guarantee uninterrupted service. Planned maintenance is announced in advance where possible.

8. Liability

The Service is provided "as is". To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the 12 months before it arose, and we are not liable for indirect loss such as lost profit or lost sales.

9. Changes and law

We may update these terms and will tell Admins of material changes before they apply. These terms are governed by the laws of India; courts at Ahmedabad, Gujarat, India have jurisdiction.